We want our customers to be satisfied with our products.  When you receive your cigars, please inspect the package and contents to ensure your order is correct and free from defect. If defect is found then customer will immediately contact El Cubanito Cigars via e-mail or phone to advise of the issue.  We will make every effort to replace your order or refund your purchase price once product is returned.  Your satisfaction and continued patronage is our first priority.